Customer Care Specialist with flair for Customer Service and Communication (Student Assistant)
Are you motivated by creating excellent customer experiences and eager to make a difference for our customers? Then you might be just the new colleague we are looking for to take on a central role in our Customer Service Support Team!
BlackstoneOne is a Danish-developed platform that proactively scans and minimizes risks in IT systems, thereby strengthening IT security in businesses and organizations and supporting compliance. With over 50% of Danish municipalities as customers, we offer a solution that handles complex vulnerabilities, saves time and resources, and provides an overview and reduces risks related to vulnerabilities in IT infrastructure.
About the job
As our new Customer Care Specialist, you will be a key player in our Customer Service Support Team. Your main task will be to ensure that our email support to customers runs smoothly and flawlessly. Together with the team, you will support and further develop the data solutions we deliver to our customers. The role requires both the willingness and ability to meet our customers at eye level and deliver exceptional service that creates lasting relationships.
Your responsibilities
- Provide email support to our customers, including answering technical questions and guiding customers through our platform.
- In the long term, offer technical support in connection with sales. This requires a deep understanding of our services, for which we will of course provide thorough training.
- Develop and maintain documentation for our platform, including user guides and technical specifications.
- Build and maintain a FAQ and support self-help to assist customers in finding answers to common questions and issues.
What you bring
- You are pursuing a relevant education in Data and Communication, Digital Customer Service, or IT technology.
- Strong communication skills and a passion for technology, preferably in IT security.
- Experience in customer service and technical support is an advantage but not a requirement.
- The ability to work independently while also being a dedicated team player.
We expect you to:
- Be organized and able to handle multiple tasks simultaneously without losing focus.
- Be service-minded with a natural desire to help others.
- Have good written and verbal communication skills in both Danish and English.
- Be solution-oriented and enjoy finding answers to technical challenges.
- Have a strong focus on quality and attention to detail.
What we offer
- A flexible part-time position with the possibility to adjust working hours to fit your studies.
- A 4-day workweek because we value modern technology, efficiency, and employee well-being.
- Opportunities for professional and personal development through exciting and varied tasks.
- A dynamic and inclusive work environment with highly motivated colleagues.
- A central role in a team dedicated to delivering exceptional customer service in the industry.
Practical Information
- The position is a student position of approximately 15 hours per week (or as agreed).
- If you have questions about the position or BlackstoneOne, please contact Lead Developer and Partner, Jacob Honoré, at +45 31 35 37 91 or email: jho@blackstoneone.net until August 1st.
Interested?
Send your CV and a short motivated application to job@blackstoneone.net, where you write a bit about yourself and your motivation for applying for the job no later than August 13th, 2024.
At BlackstoneOne, we value a workplace with equal opportunities for all, and we therefore encourage everyone, regardless of gender, background, age, or disability, to apply for the position.
Become a part of BlackstoneOne, where we strive to be Denmark’s best workplace within cybersecurity!